Bank Card

TO BE DETERMINED

Enhanced Card Controls are Coming Soon!

To give you more control of your spending, we’re bringing you enhanced card controls. This new feature, available October 30, 2024, gives you the power to use Digital Banking to:

Activate your card
View, print, and export transactions
Lock and unlock your card if it’s misplaced or stolen
Set alerts to keep on top of transactions and receive alerts on your mobile phone
Set limits on transactions by amount, merchant, or location
Report lost or stolen cards
Dispute transactions

PLUS – New Cards will include NFC technology allowing for tap to pay capability!

New Card Designs

We’re updating the design of your FRMCU card. The new card will be sent when your current card expires or when you are issued a replacement card. Your card number will NOT change, and you can use your current card as usual until your new card arrives.

Watch for Updates

We will continue to provide additional information as the October date approaches. Watch your email or visit this page for updates.

Card Enhancement FAQs

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Will all cardholders receive a new debit card at this time?

New cards will only be issued to FRMCU cardholders when your card expires or when a replacement card is issued.

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Will my card number or PIN change?

No, your card number or PIN will not change.

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I just received a new card, how do I activate my new card?

For cards received by Sept 2024, activate your new card by Sept 29th by calling the activation phone number listed on the card. As of Sept 30th, please visit a local branch to activate your card.

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What should I do if my card is lost or stolen between Sept 29th through Oct 23rd ?

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What if I want the new card design before my current card expires?

The new card design will only be available for cards issued after Oct 23rd. You will receive the new card design when your card is re-issued at expiration. Any non-standard card replacement requests may be subject to a card replacement fee.

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Will there be any interruptions in service during the card enhancement process?

From Oct 7th through October 23rd ATM deposits will not be accepted at our ATMs. You may use mobile deposit in the FRMCU digital banking app to deposit checks, or visit a branch.

From Sept 29th through Oct 23rd PIN changes will not be able to be performed.

From Sept 29th through October 23rd Card activations cannot be performed by phone, during this timeframe, please visit a branch to activate your card.

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What is the FRMCU Cards app?

The FRMCU Cards app is launching on October 30th. Using the app, you can view your debit card transactions, view payment history, lock or unlock cards, report cards lost or stolen and set alerts and controls for purchases.

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What operating systems are supported for the FRMCU Cards app?

The latest version of iOS and Android are supported plus two previous versions.

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What do I need to enroll in the FRMCU Cards app?

You need to have the debit card number you want to manage using this app, information about the cardholder, and contact information that will be used to set up your profile.

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What are the username, password, and email address requirements for the FRMCU Cards app?

Your username should be between 6 and 16 characters with no special characters (ex. #, !, or &), cannot be your first or last name, and must be unique in our system.

Your password should be at least 8 characters and must include a combination of uppercase and lowercase letters, numbers, and special characters. The email address you enter must also be unique in our system—only one user account can be tied to a given email address.

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